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To ensure appointment availability for those in need and smooth scheduling, we have a cancellation policy requiring all GP appointments to be cancelled at least 3 hours in advance. Cancellations within 3 hours will incur a fee: $50 for brief/standard and $70 for long appointments on weekdays, and $80 for brief/standard and $110 for long appointments on weekends. No-shows will be charged the full appointment fee. Cancellations within 48 hours of a psychology/massage therapy/acupuncture appointment, or cancellations on the same day of your physiotherapy/podiatry appointment, will also incur a fee. Outstanding balances must be settled before booking your next appointment. A reminder SMS will be sent to your registered mobile number 24 hours before your appointment, with the option to reply 'Y' to confirm, 'N' to cancel, or call our practice to reschedule.

Our GPs may be able to provide you with a repeat script or referral without a consultation. However, they will request to see you in person for a consultation for any new scripts, new referrals or if it has been more than 3 months since they have seen you. This is important to ensure they are providing you with the best possible medical care. Please allow your regular doctors at least 48 hours when they are next at work to process your script/referral request. If you have been seen at Montrose, you may now request your repeats online! 

Usually once you have done your tests, if a result requires a non-urgent follow up, within the next week or two, you may either receive an SMS advising you to make an appointment with the doctor to discuss your test results or you may receive a call from your doctor or nurse.  Please note that results cannot be given over the phone by reception due to privacy reason. All urgent results will be followed up directly with the patient by the doctor. 

There are a few different options for how you will receive your results. Your doctor may discuss this with you at the time of your appointment. Generally, you will receive a call from your doctor or nurse if there is need for follow-up. Please note that results cannot be given over the phone by reception.

Yes, we place great importance on preventative health at Montrose Medical Practice. As such, we have a reminder system in place for preventative health screenings such as Cervical Screening tests and repeat blood tests. You may receive a reminder from one of our nurses via any of the following methods: SMS, phone call, email or mail.

​​Yes, we are happy to offer travel vaccinations. Please let reception know when booking that this is the reason for your visit and we can ensure we have stock of the necessary vaccines. A travel consultation will be conducted with one of our GPs and our nurse can assist with administering these vaccinations.

Whilst every effort is made to minimise wait times, emergencies may upset the schedule. Our reception team will always endeavour to keep you informed of any unexpected wait times. 

​​Yes, we are happy to offer work cover GP consultations. Once your claim has been approved, please pass this information onto reception and we will send any billing to your insurer. Prior to your claim being approved, we kindly ask you to pay for your consultation on the day and we will provide you with a tax invoice so that your insurer can reimburse you once your claim has been approved.

Yes, we offer consultations in Mandarin, Spanish, Japanese, Korean and French. When you make an appointment please let reception know your preference and they will assist in booking you with the appropriate practitioner. Our health practitioners are able to book an interpreter for an appointment if required. This ensures that the quality of communication is the best it can be when a language other than English is involved. Please call ahead to make an appointment and state your requirement for an interpreter. 

Yes. A formal request is to be sent by your new practice detailing how they would like to receive the medical records (specifying digital format etc). Reception are more then happy to assist you in transferring your records to your new practice. There will be a fee to cover the administration and postage cost. 

We are pleased to offer a wide range of medical services at Montrose Medical Practice. They include, but are not limited to screening blood tests, blood pressure checks, seasonal flu vaccination, childhood and travel vaccinations, family planning, antenatal care, women’s health, men’s health and minor procedures. For more information regarding the full range of services we offer at Montrose, please check Our Service webpage.
 

​We are located at 20 Glebe Point Road in Glebe, which is near the corner of Glebe Point Road and Parramatta Road. Several bus routes can drop you just steps away from us on Glebe Point Road (431, 433 and 370) and a number of other services can take you to Parramatta road which is also very close by.

Street parking is available in the surrounding streets of Glebe or there is the option of 2 hour free parking at the nearby Broadway Shopping Centre which is a short walk from the practice.
 

At our practice, we are committed to safeguarding the privacy of your personal information in accordance with the Privacy Act and other relevant legislation. We will ensure that your information is only available to authorised personnel and we will always seek your consent before disclosing it to any third party. If you have any concerns or inquiries about the confidentiality of your health information, please do not hesitate to share them with your Doctor or our Reception Staff. We thank you for entrusting us with your healthcare needs. You may download our full privacy copy here or ask reception staff for a copy. 
 

We value any feedback and comments about our practice.  We encourage our patients to have a confidential discussion with our Practice Manager or to use the suggestion box located at reception. If your issue is not resolved to your satisfaction within our practice, you may choose to contact the NSW Government Health Care Complaints Commission. Ph: 02 9219 7444 or 1800 043 159 (toll free)