F A Q

We are largely an appointment-based practice so, when possible, it is advised to call ahead to make an appointment or make an appointment online if you are an existing patient. We will always try to accommodate walk-ins as best we can, although there may be more of a wait. Emergencies will be given priority.

Your doctor may not always be available to take your call on the spot; however, our receptionists are always happy to pass a message on to your GP for you. Please let us know if it is an emergency and we will hand you over to a GP or nurse to assist you.

If you require non-emergency medical assistance outside of business hours, please call Sydney Medical Services on 1300 466 347. This service is bulk billed for those who hold a valid Medicare card and a report will be sent to your usual GP. If you require urgent help, please call 000.
 

Usually, we do not offer phone consultations, however due to the circumstances surrounding Covid-19, this has changed. We may offer telehealth (phone or video) consultations if you have any cold and/or flu symptoms or have travelled interstate or internationally. To make a telehealth consultation please ring us on 02 9660 6788. All telehealth consultations are temporarily Bulk Billed Monday-Friday for valid Medicare card holders. Telehealth consults are privately billed on weekends at a rate of $80 on Saturdays and $100 on Sundays

Yes, it is practice policy for every vaccination to be booked with both a GP and a nurse, as Medicare requires all vaccinations to be overseen by a doctor. In most cases, this will be a very short visit with your doctor and the nurse will administer the vaccination.

No. Our onsite pathology service, Douglas Hanly Moir, is a walk-in service. They are open Mon-Fri 8am-1pm and Saturdays 8am-11am. The only test that requires an appointment is a Glucose Tolerance Test. This is offered once a day at 8am and can be booked through reception on 02 9660 6788.